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Symantec AntiVirus Software

All Georgetown University community members can download Symantec Endpoint Protection software free of charge. Instructions for downloading, installing, and using the software are listed below.

Please note: It is very important that you uninstall any and all anti-virus programs that you are currently using before you install Symantec Endpoint Protection on your computer.

DOWNLOADING

  1. Open another window or tab and browse to Georgetown's Microsoft Portal, located at http://georgetown.e-academy.com.
  2. Click on the link named "Enter Software Webstore"
  3. You will be prompted to login.
  4. Type your NetID in the NetID field, your MyAccess password in the Password field, and click on the OK button.
  5. The Webstore page will open.
  6. Click on the Security & Utilities menu option near the top of the page.
  7. Click on the Symantec Endpoint Protection link.
  8. Choose the correct version of Symantec Antivirus for your computer.
  9. Click on the Add To Cart button.
  10. The "Your Cart" page will open.
  11. Click on Check Out button.
  12. Verify that the Order Information form at the bottom of the page is filled out correctly and click the Proceed With Order button.
  13. When the Receipt page opens, click on the Start Download button.
  14. The Download Your Software page will open, and you can click on the Download link on the page.
  15. You will be directed to the Google Drive Page, where you may need to login again with your Credentials. In the event that your credentials are not accepted, click on the Request Access button and wait for an email to be sent to you stating that you have permission to access this site. Within the email a direct link will be provided to the Google Drive Page so that you can download your software. Click on the Symantec blue link within the Email that is received to open the Google Drive page.
  16. Once you can access the Google Drive page, you can download the software by clicking on the correct version and selecting the Download Option. In the event that you get a message that "Google Drive can't scan this file for viruses" click on the Download Anyway button.
  17. When prompted to run or save the download, choose Save and save the application to your desktop.
  18. The Symantec file will download onto your desktop.

INSTALLING

  1. Close all open applications and windows.
  2. Double-click on the downloaded Symantec icon, located on your Desktop.
  3. A small Symantec Endpoint Protection dialog will appear, while the application prepares to install, installs and configures itself on your desktop.
  4. A Live Update dialog will appear and Symantec will connect to the Internet to download and install all of its needed updates. (This might take a few minutes. Be sure to let the process complete).
  5. When the process is complete, the Live Update dialog will disappear and you will be prompted to restart your computer.
  6. Do so.

USING

  1. Close all open applications and windows.
  2. Expand your system tray (the area to the left of the clock, located in the lower right-hand corner of your screen).
  3. Right-click on the Symantec Endpoint Protection icon, which looks like a shield.
  4. Left-click on the Open Symantec Endpoint Protection option.
  5. The Symantec Endpoint Protection window will open.
  6. Click on the Scan for Threats tab, located on the left-hand side of the window.
  7. Click on the Active Scan icon.
  8. An Active Scan dialog will appear and Symantec will begin its search for viruses on your computer. This process can last anywhere from 5 to 10 minutes, depending on how many times you have run the software.
  9. When the process is complete, Symantec will list its findings.
  10. If any viruses are found, click on the Remove Risks Now button.
  11. If no viruses found (or after you have deleted all of the found viruses), click on the Close button.
  12. You will return to the Symantec Endpoint Protection window.
  13. Close that window.

Please Note: You should always perform a live update before scanning your computer to make sure that you have the most up-to-date antivirus definitions.

UPDATING

  1. Expand your system tray, right-click on the Symantec Endpoint Protection icon, and choose the Open Symantec Endpoint Protection option.
  2. The Symantec Endpoint Protection window will open.
  3. Click on the LiveUpdate button.
  4. A Live Update dialog will appear and Symantec will connect to the Internet to download and install all available updates.
  5. When the process is complete, the Live Update dialog will disappear and the dates to the right of the protection software listed within the Symantec Endpoint Protection window will be current.

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