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Service Desk Technology Catalog

The Service Desk handles the following Technology Categories:

Accounts and passwords

  • Account Creation
  • Account Locked
  • Admin Password Request
  • Lexis/Westlaw Password
  • Login/Password Issues
  • Password Reset
  • User Configuration & Access (AD)

Alerts and Spam

  • Spam/Bouncebacks
  • Alerts/Reports

Classrooms and Labs

  • Class Recording/Echo360
  • Classroom Check
  • Classroom Computer Problem
  • Classroom Laptop Connection
  • Classroom Projector Problem
  • Classroom Setup Request
  • Computer Lab Inspection
  • Instructional Technology
  • Room Control System

Communications and Messaging

  • Cable TV
  • e-Mail Broadcast Request
  • Email List
  • Fax System
  • e-Mail
  • Phone Issues
  • Zoom/Video Conferencing
  • Teleconferencing
  • Voicemail
  • Whitelist Request

Events and Video Recording

  • Event Request
  • Media Streaming Service
  • Nonlinear Video Editing
  • On-Campus Cable Casting
  • Post-Production Media Streaming issues
  • PowerPoint Equiptment Setup
  • Video and Data Projection
  • Video Playback
  • Video Recording

Hardware Support

  • Computer Installation
  • Desktop/Laptop Issues
  • Laptop Loaner Request
  • Mobile/Portable Devices
  • Computer Peripheral Issues

Network and Storage

  • Data Restore
  • Box/Network Share
  • Remote Desktop Setup
  • Server Issues
  • Static IP Request
  • Wired Network
  • Wireless Network
  • VPN

Printers

  • Printer/Scanner Installation
  • Printing Issues
  • Public Printer Problems

Requests

  • Mistake
  • Moves
  • Hardware Purchasing
  • Software Purchasing
  • Offboarding
  • Onboarding
  • Peripheral Request

Security

  • Encryption
  • Hacking or Security Intrusion Investigation
  • Phishing
  • Virus, Malware, Spyware

Software

  • Adobe Acrobat
  • Banner
  • Exams - Mac Issues
  • Exams - PC Issues
  • File Format Conversion
  • Malware Software
  • Microsoft Office
  • Microsoft Outlook
  • Other
  • Symantic Antivirus
  • SysAid
  • Updates
  • Web Browsers

Web Applications and Services

  • Admitted Students Website
  • Canvas
  • CommonSpot/Web Editing
  • Course Evaluations
  • Curriculum Guide
  • E-Attorney
  • EMS/Master Calendar
  • eSeat/Seating Chart
  • Evaluations Archive
  • Exams/Paper Management
  • Forms Administrator
  • Graduating Student Survey
  • Housing Lottery
  • Intellectual Property DB
  • Job Postings Database
  • Main Law Center Website
  • Staff & Faculty Directory
  • OrgSync
  • Orientation
  • P1R
  • PILS Alumni
  • Registrar Admin
  • Registrar Announcements
  • Reports
  • Rosters
  • SBA Elections
  • SharePoint/SBA Outline Bank
  • State Secrets Archive
  • Student Facebook
  • StudioAbroad
  • Symplicity
  • System Admin
  • The Network
  • Webcasts
  • WriteOn Competition
  • LegalServer
  • QuestionPro
  • LRAP/Financial Aid
  • Clinics Application
  • Experiential Learning Application
  • WCOnline
  • PayPal/Payment Processing
  • Digital Signage
  • Classroom AV Inventory
  • In The News
  • G Suite
  • Activity Insight (Digital Measures)
  • CourseLeaf (LeepFrog)

On The Web

Maps & Directions

Google Location Map Georgetown University Law Center 600 New Jersey Avenue NW Washington, DC 20001