What to do if your GOCard is lost or stolen

You should deactivate your GOCard as soon as possible upon discovering that it is missing. This can be accomplished by visiting the GOCard On-Line Card Office. This is available 24 hours a day, 7 days a week at onlinecardoffice.georgetown.edu.

In the case of an emergency when you do not have web access, you may deactivate your GOCard 24-hours/7 days per week by calling the Department of Public Safety at (202) 662-9325 or by calling the Satellite GOCard office during regular business hours at (202) 662-9915. Once deactivated, no one will be able to use your card.( If you find your GOCard after it has been deactivated it can be reinstated by calling or visiting the Satellite GOCard Office or the Department of Public Safety.)When you obtain your new GOCard, your Debit Account balance will be available immediately. A lost card does not mean lost money if it is reported promptly. There is a $25 fee to replace a lost or stolen card. Please refer to the GOCard Terms and Conditions for further details on lost and stolen cards.

Revised August 12, 2004 (WD)