Terms and Conditions
Use of the Card:
1. The GOCard is your identification for the University.
The GOCard is the property of Georgetown University, is issued
by GU to Cardholder only, and is non-transferable.
2. Use of the GOCard may be revoked at University's sole discretion
for violation of University policies and procedures. Faculty
and staff must relinquish the card upon separation from the
University. Access privileges of GOCard will be deactivated
when student, faculty or staff status is terminated.
3. GOCard must be presented upon request at the time of use
to obtain services or to establish official University status.
4. GOCard is to be used only by the person to whom it is issued.
Only the Cardholder can present the Card for debit and other
privileges. GOCards will be confiscated if presented by someone
other than the Cardholder.
5. There is no provision for signature on the GOCard. Additional
identification or signature may be required for certain purposes.
6. Georgetown University Rules and Regulations govern the
use of the GOCard. Misuse of the GOCard may be referred to
the Office of Student Conduct or the Office of Public Safety.
Use of the Debit Account Function:
1. In general there are no limitations on the number of times
the GOCard Debit Account may be used for purchases or the
dollar amounts of those purchases, so long as Cardholder maintains
an adequate balance in Cardholder's account, except for limited-use
cards issued for special events. However, we may assert limits
to prevent stolen card abuse (e.g. vending/laundry).
2. GOCard Debit Accounts may be used for purchases at locations
participating in the program.
RULES PERTAINING TO CARDHOLDER ACCOUNT SHALL BE AS
FOLLOWS:
1. The debit feature of the GOCard is optional. Cardholder
will activate the GOCard Debit Account upon initial deposit.
Activation of the GOCard Debit Account signifies agreement
with these Terms and Conditions.
2. Deposits may be made by credit, cash or check. Credit card
deposits may be made in-person, by-mail or Internet. Currency
will only be accepted at the Deposit Stations
located throughout the campuses. Check deposits may
be made in-person or by mail to the GOCard Satellite Office,
133 McDonough Hall. Checks must be made payable to Georgetown
University. Funds deposited via check will not be available
on the account until they have been received and processed.
3. There is no limit on the frequency of credit card, cash
or check deposits.
4. Funds are immediately available for deposits made by credit
card or cash.
5. Positive balances that remain on the GOCard Debit Account
for faculty, staff and student Cardholders will carry forward
to the next term or year. Positive balances that remain on
limited use cards that have expired will revert to the University
immediately.
6. GOCard account balances are non-interest bearing.
7. There are no charges for using your GOCard Debit Account.
8. Upon leaving or graduating from the University or at your
discretion, you may choose to close your account by submitting
the "Request to Close GOCard Debit Account" form. This form
is available on the web site at law.georgetown.edu/gocard
or the Satellite GOCard Office. Balances under $25 will not
be refunded. If there are charges on an existing Student Account,
they may be paid before refunds are issued. Refunds will be
issued by check and processed within five (5) business days
of request. Closed accounts may not be reactivated for sixty
(60) days.
9. GOCard Debit Accounts greater than $25 that remain inactive
for 18 months will be refunded automatically less a $25 processing
fee. The refund will be mailed to the last known address or
escheated as provided by the Laws of the District of Columbia
if it cannot be returned to the GOCard Account holder.
10. There will be no cash withdrawals or refunds from active
GOCard Accounts.
11. If Georgetown agrees to credit funds to your GOCard Debit
Account before your check or credit card charge has cleared,
you understand and agree that you will be liable to the university
should your check or credit card charge be returned unpaid.
We are entitled to freeze any funds remaining in your GOCard
Debit Account in the event a check or credit card charge you
submit to us in payment is returned unpaid. Returned checks
will be reversed in the Cardholders GOCard Debit Account if
there are sufficient funds and a $25 returned check fee will
be assessed.
12. Cash refunds will not be issued for returned merchandise
purchased with the GOCard; instead, GOCard Accounts will be
credited for the amount of the return. Merchandise must be
returned to the location where goods and services were purchased
and returns are subject to the return policy of the merchant.
GU will not be responsible if any establishment refuses to
honor the GOCard or for any other problem you may have with
an establishment.
13. Receipts will be available for goods or services purchased
with the GOCard at attended point-of-sale locations and for
deposits made in person.
14. The GOCard Debit Account program reserves the right to
make appropriate adjustments or corrections to the amounts
assigned to each card. Any such adjustment or correction will
be fully disclosed in your transaction summary.
Error Resolution
1. Errors on receipts from local on and off-campus merchants
should be first addressed with that merchant. In addition,
if Cardholder is unable to resolve error with the merchant,
follow the steps below.
2. Errors on receipts must be reported to the GOCard Office
no later than sixty (60) days after the error appears. Errors
that are reported orally must be followed by a written notification
within ten (10) business days.
3. Cardholder name, identification number, transaction description,
transaction date and dollar amount must be provided when errors
are reported.
4. The GOCard Office will investigate recorded errors. The
results of the investigation will ordinarily be made available
within ten (10) business days of notification; however, if
needed the University may take up to forty-five (45) days
to conduct the investigation.
5. The GOCard Office will correct errors within 24 hours of
determination and Cardholders will be notified. If no error
is found, a written explanation will be provided within three
(3) business days after the close of the investigation.
6. In the event a merchant places a hold or deducts an amount
different from the amount of purchase(s), the GOCard Office
will work with you and the Merchant to address the discrepancy.
7. Copies of any documentation considered by the University
during the investigation will be provided upon written request.
Shortages/Negative Amounts
It is your responsibility to keep track of your spending
in the GOCard Debit Account Program. If you attempt to use
the Account when there are not enough funds in the GOCard
Debit Account, the transaction will not be approved. However,
should the rare occasion arise when, due to a systems problem
or otherwise, a purchase occurs with not enough funds in the
GOCard Debit Account (creating a "shortage" or "negative amount"),
the "owed" funds will automatically be deducted from the next
deposit. Alternatively, the GOCard Office will bill for a
negative balance that is on the system for more than five
(5) days and assess a $15 fee. We are entitled to freeze any
funds remaining in your GOCard Debit Account in the event
a check or credit card charge you submit to us in payment
is returned unpaid. Repeated cases of shortages or negative
amounts will be grounds for cancellation of your participation
in the GOCard Debit Account Program. In the event the university
must retain a collection agency to collect negative amounts
from cardholder, cardholder may be assessed, in addition to
the negative amount, administrative fees of the greater of
$25 or 15% of such amounts, plus any applicable interest as
permitted by law.
Lost/Stolen or Unauthorized Card Usage
1. Lost or stolen cards should be reported immediately via
the web at http://onlinecardoffice.georgetown.edu/georgetown/
anytime 24 hours a day, 7 days per week or in-person
at the GOCard Satellite Office during business hours.
2. The replacement fee for lost, stolen or damaged cards is
$25. Replacement of a card when there is a change of the Cardholders
status is free. The old card must be presented in exchange
otherwise there is a $25 charge.
3. A police report does NOT waive the charge of $25 when replacing
a stolen card.
4. Students, Faculty and Staff may pay for the replacement
fee at the Satellite GOCard Office. Options for payments include
the GOCard debit account, cash or check.
Other Policies
1. If the GOCard Office fails to complete a transfer to or
from an account in accordance with this Agreement, the Office
will be liable for direct and documented losses or damages
that result from the error in an amount not to exceed the
amount of the transfer. The University will not be liable
if through no fault of the GOCard Office there are insufficient
funds to complete a transfer, there is documented system failure
or there are circumstances beyond the GOCard Offices' control
(such as fire, flood, earthquake, civil disturbance, etc.),
which prevent the transfer.
2. Information regarding Cardholder's account(s) will not
be provided to third parties unless required by applicable
laws, in compliance with court orders, or with the written
permission of the Cardholder.
3. The University will comply with all applicable laws and
University policy regarding the use of information or stored
images.
4. The University reserves the right to change these Terms
and Conditions and to make reasonable changes in the procedures
set forth in these Terms and Conditions. Future changes in
Term and Conditions regulating the use of the GOCard will
apply to all in circulation and use at that time.
