Episodes 6 & 7: Dr. Green on Chatbots and Legal and Compliance Function
Ronald J. Coleman
Our sixth and seventh episodes—focused on “The Future of Compliance and Legal with a Digital Lens”—feature guest speakers Josh Hogue, Andreas Pyrcek, and Dr. Annie Green. I asked our guests “what chatbots are, and a little bit more about how they play into the legal and compliance functions”. Dr. Green said:
“Well, chatbots are what you would call conversational AI. They are electronic figures that talk back and forth to humans. You can also augment it with humans in any place where you may make a phone call, and they answer the phone. They’re very realistic. They can learn from the advice they’re getting, and they can actually answer some of your questions. I think the biggest problem with chatbots early on was that you got into a continuous loop, they wouldn’t let you go to a human. And I think now that they have hybrid, and actually, I think a lot of chatbots now can actually recognize when they can’t answer a question. And they actually then tell you, let me transfer you over to a human. So I think in the compliance area, because it is, like I said, heuristic based, kind of if-then and questions, I think that it would actually be a positive to be used within the legal field, where you can have intelligent conversations using electronic technology.”
Interested in hearing more? Check out Episode 6 (available January 31, 2022) and Episode 7 (available February 24, 2022).