Jacklynn Pham has been working as a designer in some shape for 12 years, with a special interest on social impact work. Currently, she’s working as a design and researcher at 18F, a user-centered technology consultancy within the federal government. She was part of the product team that launched civilrights.justice.gov with the Department of Justice in June 2020. She believes that design can dramatically affect a person’s experience and strives to create better outcomes for those seeking help.

She has worked both in-house for big tech and as a freelance designer. Prior to 18F senior interaction designer at Google on a small wearable team within Android. There she worked on design patterns for wearable apps, user onboarding experiences, mobile app design, accessibility, and product strategy. She holds a Master’s degree from Carnegie Mellon University in Communication Planning & Information Design, where she also taught a communication design course.