The following are resources and strategies to help troubleshoot problems with databases and electronic resources available through Georgetown Law Library. These steps and tips should help identify potential problems and find possible solutions.<\/p>\n
If a problem persists, please let us know<\/a>.<\/p>\n Be sure to access library databases through the Law Library website. Due to licensing restrictions, only members of the Georgetown University or Georgetown Law communities can access library databases. Starting your search with the Law Library website ensures you use the correctly formatted URL which allows us to authenticate your account. To make sure authentication is seamless, have your Georgetown NetID and password ready.<\/p>\n If a database is not working for you, try accessing a different database and see if you encounter the same issue. If so, there may be a problem with your GUNetID or password. NetIDs and passwords are managed by University Information Systems. If you need assistance with resetting\/changing your password, you can contact the Georgetown University Service Center at help@georgetown.edu<\/span>(This link opens in a new tab)<\/span><\/span><\/a> or by visiting their NetIDs and passwords webpage<\/a>.<\/p>\n When accessing a resource through our proxy server, it should have the following in the URL address location: “https:\/\/gt-law.idm.oclc.org\/login?url=______”<\/strong> where the _________ represents the URL for the provider. If the link does not have the proxy embedded in it, you can use the proxy link builder tool<\/a> to correctly format the URL.<\/p>\n Occasionally, browser issues will interfere with library databases. Try these steps first to see if it is a browser issue:<\/p>\nStart with the Law Library Website<\/h2>\n
Check Your GUNetID and Password<\/h2>\n
What’s the URL?<\/h2>\n
Check Your Browser<\/h2>\n
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Lexis, Westlaw, & Bloomberg Law<\/h2>\n