My computer broke down, how can I get a new computer?
In order to request a loaner laptop, please complete the Loaner Laptop Form. In the comments section of the form, please include your shipping address where the loaner laptop will be sent. These are Windows based loaner laptops.
How do I prevent Zoombombing?
The following measures are particularly important:
Waiting Room (this puts all participants in a waiting room first, then you authorize them to join the group)
Lock Meeting (once all of your students have arrived, you can use this to prevent anyone else from joining)
Password (you can use a password if you circulate it to the group beforehand)
Enter/Exit Chime (will notify you when someone enters so they can’t sneak in unseen)
My internet at home is problematic. What can I do?
Reduce the number of devices connected to your home network.
Reboot your internet/wifi router to allow any new updates to be applied.
If using ZOOM, you can use your phone for the audio and the internet for video.
If nothing helps, you can turn on “Hot Spot” functionality on your personal mobile phone. For University issued cell phones, please contact LawHelp@georgetown.edu.
To Obtain an Adobe License please fill out the Adobe Software License Request Form. It can take between 48 and 72 hours to get the license email if approved.
How do I request technology equipment for home?
You are able to purchase these items directly from your prefered online provider, have the items shipped to your home. You will need to purchase these with your pro-card or your personal credit card and submit for reimbursement.
How do I enable my University provided cell phone for hotspot capabilities?
for detailed instructions and information on how to request a Google Group/Distribution list.
What if I can not find the information that I am looking for?
The Law Center Website is a great resource of information, if you can’t find what you are looking for, a quick search will get you in the right direction. Below are a few quick links:
Service Desk Main Page, main page, which provides quick links to commonly asked questions or service requests as well as a menu for other services and information
