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Business and Instructional Continuity
Business and Instructional Continuity FAQ

Business and Instructional Continuity FAQ

My computer broke down, how can I get a new computer?

In order to request a loaner laptop, please complete the Loaner Laptop Form. In the comments section of the form, please include your shipping address where the loaner laptop will be sent. These are Windows based loaner laptops.

How do I prevent Zoombombing?


The following measures are particularly important:
  • Waiting Room (this puts all participants in a waiting room first, then you authorize them to join the group)
  • Lock Meeting (once all of your students have arrived, you can use this to prevent anyone else from joining)
  • Password (you can use a password if you circulate it to the group beforehand)
  • Enter/Exit Chime (will notify you when someone enters so they can’t sneak in unseen)

For more information please check: Securing Zoom.

My internet at home is problematic. What can I do?

  • Reduce the number of devices connected to your home network.
  • Reboot your internet/wifi router to allow any new updates to be applied.
  • If using ZOOM, you can use your phone for the audio and the internet for video.
  • If nothing helps, you can turn on “Hot Spot” functionality on your personal mobile phone. For University issued cell phones, please contact LawHelp@georgetown.edu.

How do I obtain a Microsoft Office License

    • Visit

portal.office.com

    • , log in as netID@georgetown.edu and netID password and follow the online instructions to download the applications. You can also visit our

IST website

    for detailed instructions.

How do I obtain an Adobe License

  • To Obtain an Adobe License please fill out the Adobe Software License Request Form. It can take between 48 and 72 hours to get the license email if approved.

How do I request technology equipment for home?

    You are able to purchase these items directly from your prefered online provider, have the items shipped to your home. You will need to purchase these with your pro-card or your personal credit card and submit for reimbursement.

How do I enable my University provided cell phone for hotspot capabilities?

    • Please send an email to

LawHelp@georgetown.edu

How do I order a Mifi/Wifi?

    • Please complete a request for a Smartphone device
      .

How do I set up forwarding for my office phone?

    • Please send an email to

LawHelp@georgetown.edu

    , with your extension and the number you wish to forward to.

How do I set up voicemail to email?

    • Please complete the

Voicemail to email request form.

How do I re-establish DUO on my new mobile phone?

    • Please visit the

Georgetown DUO website

    for detailed information.

How do I check the status of enterprise services?


Follow each of the links below to check on the status of their service:
  • Box status
  • Canvas status
  • DUO status
  • Google Status
  • ZOOM status

How do I obtain Zoom help during your virtual class time?

    All faculty can call the ZOOM hotline at 202-662-ZOOM for online class emergencies.

How do I obtain general help with ZOOM functionality?


Please visit the following websites
  • Web Conferencing with Zoom website
  • Georgetown ZOOM website
  • Sign up for Zoom training.

How do I obtain the Georgetown VPN client, and what instructions are available on how to use the VPN?

    • Please visit

Georgetown’s VPN Website

    for detailed information.

How do I create a Google Group?

    • Please visit

Georgetown’s Google Website

    for detailed instructions and information on how to request a Google Group/Distribution list.

What if I can not find the information that I am looking for?


The Law Center Website is a great resource of information, if you can’t find what you are looking for, a quick search will get you in the right direction. Below are a few quick links:
  • Service Desk Main Page, main page, which provides quick links to commonly asked questions or service requests as well as a menu for other services and information
  • New to Georgetown Law Page, helpful links and presentation to assimilate at Georgetown Law.
  • Support Tools, which gives you quick links to commonly used Enterprise level applications.

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    • J.D. Admissions
    • Graduate Admissions
    • Financial Aid
    • International Student Services
    • Early Outreach Initiative
    • Connect with Georgetown Law
    • Office of Admissions
    • Admitted Students
  • Academics
    • Courses & Areas of Study
    • J.D. Program
    • Graduate Programs
    • Transnational Programs
    • Executive and Continuing Legal Education
    • Academic Resources
  • Experiential Learning
    • Pro Bono & Community Service
    • Externships
    • Simulations
    • Practicums
    • Centers & Institutes
    • Law Journals
    • Clinics
  • Faculty & Research
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