The Georgetown Law Journals are auto renewal subscriptions that contain a specific number of issues per volume that varies depending on the publication title you choose. To find out the number of issues comprising one volume for a particular publication click here. Please select from the topics below or continue reading for further details on our subscription policies.
Your subscription will automatically renew for the next volume unless you contact us to cancel your subscription. In most cases, if there is a balance on the account, the auto renewal function will suspend the account after sending the first issue of the next volume. While we hope you do not find it necessary to cancel your subscription, if you do choose to do so, please wait to cancel until the end of your current subscription. This allows you, the subscriber, to cancel once you have a complete volume and makes accounting easier for our office. However, if you find it necessary to cancel in mid-subscription and have not yet paid, the cancellation price will be pro-rated based on the issues served. ALL CANCELLATIONS MUST BE MADE IN WRITING.
Claims for missing issues will be handled on a case-by-case basis and are not automatically honored. We will only consider claims for missing issues for up to one year prior to the current volume (Example: If we are currently serving volume 100 for the Georgetown Law Journal, we will only consider claims for volumes 99 and 100). Claims will only be honored once.
If a subscriber shows a pattern of submitting multiple claims that do not appear legitimate, the claim(s) may be denied altogether. These circumstances will be evaluated individually. After one claim has been fulfilled, any subsequent claim will be at our discretion and may incur shipping and handling fees. If we choose not to honor any subsequent claim, you will be redirected to our print-on-demand service to purchase issues as needed.
Claims received before the print date or during the transit time of delivery will be void. Please see our shipping section below for the required time allotments before a claim can be submitted. Issue publishing dates can be seen here. Any claims arising from a subscriber’s change of address are also void if the subscriber did not provide a new address to Customer Service prior to the claimed issue being shipped.
If you receive a damaged issue, please notify Customer Service immediately by email or phone: 202.662.9423. When possible, include pictures of the damaged item(s) in the email. If you cannot email pictures, we ask that you email or call us with the details about when the issue(s) were received, whether the issue(s) were shrink-wrapped upon arrival, and what type of damage the issue(s) sustained.
Renewal Notices or our pro forma invoices for future volumes go out shortly before the current volume or subscription is set to expire. These invoices are mailed out through the United States Postal Service. If you are requesting a continuation of service, we ask that payment accompany the invoice when it is returned. When payment is not received with the renewal notice/ invoice, we process the renewal to be billed at a later date, once we have verified that there is no outstanding balance on the account.
If an account has an outstanding balance when we receive the renewal notice, the subscription will be marked for renewal, pending payment. but it will not be processed until the balance is paid in full . If payment is not made after the first issue of the new volume is served, the account will be suspended lapsed for non-payment. No further issues will be sent until the account is paid in full.
Invoices for unpaid balances for current or past issues will now be monthly. We will make 4 attempts to invoice. If payment is not received within 30 days after the 4th and final attempt, the account will be permanently suspended and handed over to collections.
We are currently in the process of adding a new electronic invoice delivery service. If this is the method of invoice delivery you would prefer, please email Customer Service and provide the following information:
(1) The email address to which you want your invoices sent
(2) Your subscription account number
(3) The full shipping address of your subscription
(4) The publication title(s).
You will then be placed on the list for electronic invoicing when this service starts.
Payment will be accepted by check, money order, Visa, or MasterCard. Check and money order payments must be made payable in U.S. Dollars. Check and money order payments that are sent with an incorrect amount may be returned, especially if the payment is for multiple orders. If the incorrect payment is applied to the account(s) we will either bill the customer for the remaining balance due or, in the event of overpayment, we will credit the account for the difference if the overpayment exceeds $5. If the credit or overpayment is under $5, we will consider the account paid in full. If there is a past due balance on the account, we reserve the right to either apply payment to the past due balance or suspend service of the new order until the past due balance is paid.
Payments and renewals can be mailed to:
Office of Journal Administration
PO Box 382
Congers, NY 10920
Checks should be made payable to:
Georgetown Law OJA
Payments in the form of wire transfers can only be offered when none of the above-mentioned payment methods are available. Wire transfer payments must be coordinated with Customer Service directly and ALL instructions must be followed. (Please note that if you use this method of payment, you must pay close attention to the instructions we provide. If not, we may not be able to confirm receipt of payment.)
Wire Transfer and all other subscription inquiries:
It is not our policy to give refunds, and consideration for refunds is determined only on a case-by-case basis using the following guidelines:
• Refunds for less than $85 are given as credits to the account.
• Full refunds can only be given when the necessity for the refund is caused by an internal error.
• Refunds over $85 that qualify for a cash return of monies may be subject to a $5-per-book restocking fee and/or $30 processing fee if the request for refund is not due to error on the part of the Office of Journal Administration.
• Any cash refunds will be paid in the form of a check and can take up to 4 weeks to arrive. We have very limited ability to provide refunds via any other payment method.
• When a refund requires the return of book(s), the book(s) must be received in mint condition and shipped at the expense of the subscriber or recipient.
In the case of an exception to policy, in which the Office of Journal Administration covers the cost of return shipment, the book(s) must still be received in mint condition. Any book(s) returned in a lesser condition may forfeit all or a portion of the refund.
Our publications are shipped via the Unites States Post Service Periodical or Media Mail service. The transit times for these services are longer than for regular first class mail. Please allow 4–6 weeks for every delivery of domestic orders and a minimum of 6–8 weeks for international orders. We do not usually expedite shipping, but we may be able accommodate an expedited order at an additional charge. The fees will be based on the courtesy rates provided by our preferred carrier. Alternatively, you may provide us with an account number to one of the following carriers: FedEx, UPS, or DHL.
Expedited shipping must be requested by contacting Customer Service each time it is required. We cannot at this time automatically add expedited shipping to your account as your preferred shipping method. If we experience repeated problems shipping to an address we have on file or if mail is returned to us, the account will be suspended and no further issues will be served until we are provided a new address. We will make every attempt to contact you or your representative to correct this matter prior to suspending your account, should this occur.