Troubleshooting Database Connection Problems
Following are resources to help troubleshoot problems with databases and any electronic resources available through Georgetown Law Library. These steps and tips should help identify potential problems and find possible solutions.
If a problem persists, please use the link below to report the problem to us.
On or Off Campus?
Tip: Off campus, be sure to access licensed content through the library website.
On campus, most databases work without requiring a password. If a database works on campus but not off campus, you might not be accessing the title through our proxy server.
Does a different database work?
Tip: To check if your record is properly listed in our system, try accessing My Library Account.
Off campus, access to licensed content (databases and electronic subscriptions) goes through a proxy server. When resources are accessed through our site, content providers will know a request is coming through Georgetown. If you cannot access any resources through our system, the problem may be with your record, not the database.
What’s the URL?
When accessing a resource through our proxy server, it should have the following in the URL address location: “__________.proxygt-law.wrlc.org/” where the _________ represents the URL for the provider.
Tip: If you have problems using a resource with one Internet web browser, try it out with another.
Some advanced online features don’t work in earlier versions of Internet Explorer (expecially IE6).
Lexis or Westlaw
A password is always required to access materials on the main sites for Lexis and Westlaw. These passwords are available only to certain members of the Georgetown Law community. Faculty and staff needing help should contact the library’s reference desk or use our Chat With A Librarian service. Students need to contact Lexis or Westlaw directly for assistance, as the library doesn’t have access to student password or account details.
Reporting a Problem
If you are still having a problem, please access the Database and Electronic Resource Problem Reporting form. On this page, we’ll ask you to provide information to help describe and diagnose the problem, and you can provide personal information to be informed when we’ve found a solution.