The following are resources and strategies to help troubleshoot problems with databases and electronic resources available through Georgetown Law Library. These steps and tips should help identify potential problems and find possible solutions.

If a problem persists, please let us know.

Start with the Law Library Website

Be sure to access library databases through the Law Library website. Due to licensing restrictions, only members of the Georgetown University or Georgetown Law communities can access library databases. Starting your search with the Law Library website ensures you use the correctly formatted URL which allows us to authenticate your account. To make sure authentication is seamless, have your Georgetown NetID and password ready.

Check Your GUNetID and Password

If a database is not working for you, try accessing a different database and see if you encounter the same issue. If so, there may be a problem with your GUNetID or password. NetIDs and passwords are managed by University Information Systems. If you need assistance with resetting/changing your password, you can contact the Georgetown University Service Center at help@georgetown.edu(This link opens in a new tab) or by visiting their NetIDs and passwords webpage.

What’s the URL?

When accessing a resource through our proxy server, it should have the following in the URL address location: “https://gt-law.idm.oclc.org/login?url=______” where the _________ represents the URL for the provider. If the link does not have the proxy embedded in it, you can use the proxy link builder tool to correctly format the URL.

Check Your Browser

Occasionally, browser issues will interfere with library databases. Try these steps first to see if it is a browser issue:

1. Use incognito mode or a private window to bypass stored cookies.
2. Clear your browser’s cache & cookies to remove possible old or corrupted data.
3. Switch to a different browser. Google Chrome, Mozilla Firefox, and Safari tend to work the best.

Lexis, Westlaw, & Bloomberg Law

Please see our Lexis, Westlaw, & Bloomberg Law Policies page for assistance with your individual accounts for these resources.

Reporting a Problem

If the problem persists, please let us know using the Database and Electronic Resource Problem Reporting form. Provide a brief description of the problem and include the name and URL of the resource and we will look into it.