Law Library

2011 Law Library Student Survey

Spring 2011 Law Library Survey Response

During the Spring 2011 semester, the Law Library conducted a survey asking students to comment on various aspects of the library.  403 students responded. This is valuable input, and we want to thank everybody who completed the survey. The Library is reviewing all feedback, and we plan to publish a detailed response by the end of the summer. The response will be linked on this page and announced on our blog.

Below you can view several charts summarizing quantitative elements of this year's survey.

Quantitative Survey Results

Year and status of students who responded:

2010 Survey Respondents Overview

Reasons for visiting the Law Library:

Graph showing reasons to come to the library

Level of satisfaction with research assistance using LiveHelp (chatting online with reference librarians):

Graph showing LiveHelp satisfaction data


Level of satisfaction with service at the Law Library Circulation Desk (in either location):

Graph showing circulation satisfaction data

Level of satisfaction with obtaining materials from other libraries:

Graph showing level of satisfaction with interlibrary lending

Level of satisfaction with the Library's collection of print materials:

Graph showing satisfaction with print materials

Level of satisfaction with the Library's collection of electronic databases:

Graph showing satisfaction with databases

What users are looking for when visiting the Library's website:

Graph showing reasons users visit the website

Law Library Response

During the Spring 2011 semester, the Law Library conducted a survey asking students to comment on various aspects of the library. 403 students responded. Thanks for all the feedback. This summary is an overview of library responses and actions taken as a direct result of survey input. Many things patrons like best about the library came from student suggestions in prior years, so feel free to comment at any time using our suggestion form.

New Exam Archive System

Historically, access to past exams has been one of the top reasons students visit the law library website. Over the summer, we built a new system for exam archive access, using student survey comments as a guide for new features. Access the updated Library Exam Archive System using your Georgetown NetID and password. This system retains all existing documents (1998 – present), and search features. The new search form is improved to show items matching your search before you select "Go". You can also download documents in bulk for any course/professor combination. In addition students will see a personalized list of professors teaching courses for the current term. This is reset at the beginning of each term, and is updated within a day or two of any drop/add activity.

Library Environment and Facilities

A recurring theme in this year's survey responses was the need for comfortable collaboration space to eat, talk, and work on projects as a group. In response to those requests, Williams 320 was equipped in early September with several table-and-banquette seats for small groups to work together or even just socialize. The lounge is just off the current computer lab on the Third Floor West and will be available on a first-come-first-served basis. Also in response to your suggestions, we've created a small two-person study room in Williams 525, just inside the Central doors. You can reserve this space just as you would any group study. We'll continue to look for ways to create both more group work and small study areas. Finally, we added an instant hot water faucet to the first floor Williams canteen so that you can make tea or soup to sustain you during long study stretches. Thank you for your ideas, and please continue to let us know how we can enhance the library environment.


Books and Journals

Students ask each year about the availability of materials, including those used for courses for the current semester.  For several years, the library has worked with the Georgetown Law bookstore and purchased each required and recommended title for students to view but not remove. 

We have made some changes this year in response to survey responses.

  • We moved course materials from the open Reading Room Reserve stacks, where the books could not leave the room, to Williams Reserve at the Williams Library Circulation Desk.  Reserve books may be checked out for three hours.
  • We are working to ensure that we have more copies of books for larger classes.  Our policy is to have one book for up to 39 students, two books for 40 to 74 students, and three books for enrollments of 75 students or more.  [Please note that library copies of class books are provided as a convenience.  Students are expected to purchase the books for class, and should not rely on library copies as a substitute.  We do not purchase most statutory supplements.] 
  • Our circulation staff will be monitoring demand under this new system to determine if we need to purchase additional copies or new titles.

We have also heard that students are interested in more electronic titles, including both books and periodicals.  We are providing more online titles each year.  Make sure to look for electronic books and journals via our classic or Encore catalog, or our list of databases.  ALWAYS ask if you are not able to find what you are looking for or having trouble accessing something we have.  Our Reference Librarians are experts on locating materials and that you might not realize are available online.

Power Cords and USB Drives

Late in the spring semester, we purchased several power cords and USB drives for students to check out at either of our two circulation desks. These include power cords for iPhone, iPad, (most) Mac laptops, Dell and Blackberry devices. In addition, we've got USB drives. We've also got headphones, which we've had for a few years.

Closing Comments

When reading student comments each year, we occasionally receive ideas for services or materials we already provide. In these circumstances, we realize we've got an opportunity to better promote some things we're already doing. Based on survey comments, here are some things we provide that we hope everybody will know:

  • Ear plugs are available regularly at the reference desk in each library location.
  • Our Quick Guide to Library Locations lists the location of study rooms, printers, and books in our collection.
  • Using the online Study Room Reservation system, you can book a group study room. Rarely are all rooms booked simultaneously.

Thanks again for all the input.

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