By Stephanie Nguyen, Erie Meyer, David Choffnes, Laura Edelson, Jonathan Mayer, and Alan Mislove

This Tech Brief details tensions between Delta’s public denial of using personal data for pricing and evidence that its AI systems could tailor fares to individuals, raising questions about its data definitions and practices. It provides in-depth context on airline AI pricing technology, industry partners, regulatory interest, and unresolved transparency issues.

By Stephanie Nguyen, Erie Meyer, Hannah Hartford, and Matthew Sparks

Remedies for tech harms can range from outright bans on certain technologies, executives or practices, to requirements for data deletion, and limits on how long data can be retained. This overview collects examples of how enforcement agencies at the federal or state level can respond to problems like abusive tech and data practices using tried-and-tested remedies from orders issued across the country. These examples can serve as a reference point for policymakers, advocates, and technologists looking to understand what designing remedies for accountability looks like in practice, and highlight specific cases and language for consideration.

Stephanie Nguyen, Erie Meyer, Laura Edelson & Jonathan Mayer

This tech brief provides a practical framework for how to work with technologists inside regulatory or enforcement agencies, like a state attorney general or insurance commissioner. It explains what technologists do, when to bring them in, and how they can strengthen your case – whether you’re drafting a subpoena, reviewing evidence, or designing a remedy.

Stephanie Nguyen & Erie Meyer

This tech brief synthesizes technical and publicly reported information to explain a recent AI-related incident, assess resulting harms and company responses, and offer clear, factual insights for policymakers, researchers, enforcers, and the public.