The Georgetown Law Journal subscriptions are managed by the Office of Journal Administration. Please review the topics below regarding a subscription to a Georgetown Law journal. If the information you seek in not on this page, please reach out to our office via email or telephone listed on this page.
A subscription term is one volume. Based on the publication title for your subscription(s) the number of issues that compromise a volume may vary. Please visit the journal page to find out the number of issues comprising one volume. All new subscriptions will back start with the first issue of the current volume.
Please contact Customer Service to cancel your subscription. Cancellation request will be in effect after all issues of the current paid volume are shipped. We prefer not cancel a subscription mid-term to ensure customers have a complete volume set. If there is a balance due on your account when the cancellation request is made, we will note the request on your account, and send you a final invoice. If you find it necessary to cancel in mid-subscription and have not yet paid, the cancellation price will be prorated based on the issues served.
CLAIMS & MISSING ISSUES
Claims for missing issues will be reviewed on a case-by-case basis. Please know claims are not automatically honored. Claims will only be considered for issues in the current volume and one volume prior (Example: The current volume for the Georgetown Law Journal is volume 106, we will only consider claims for volumes 106 and 105). Claims will only be honored once. After one claim has been fulfilled, any subsequent claim will be at our discretion and may incur shipping and handling fees.
If a subscriber or agency shows a pattern of submitting multiple claims for a single issue or volume, the claim(s) may be denied altogether. These circumstances will be evaluated individually. If we choose not to honor any subsequent claim, you will be offered to purchase as a single issue either directly with our office or using our print-on-demand service.
Claims received before the print date or during the transit time of delivery will be void. Publishing dates can be seen on our Subscription Updates page. Any claims arising from a subscriber’s change of address are also void if the subscriber did not provide a new address to Customer Service prior to the claimed issue being shipped.
If you receive a damaged issue, please notify Customer Service immediately by email or phone: 202.662.9423. When possible, include pictures of the damaged item(s) in the email. If you cannot email pictures, we ask that you email or call us with the details about when the issue(s) were received, whether the issue(s) were shrink-wrapped upon arrival, and what type of damage the issue(s) sustained.
Renewal notices, or our pro forma invoices for future volumes, are mailed shortly before the current volume or subscription is set to expire. You will automatically receive a renewal notice to continue service for the next volume. These notices are mailed with the United States Postal Service. If you are interested in a continuation of service, we ask that you return the notice with payment (check, money order or VISA/MC).
When payment is not returned with the renewal notice, we will process the renewal request, an invoice will be mailed the following month. You will receive the first issue of the new volume, as a grace issue, no further issues will be mailed until the account has been paid. You will be invoiced monthly until the subscription has been paid in full. We will make 4 attempts to invoice you for this due amount, if payment is not received within 30 days after the 4th and final attempt, the account will be suspended.
Payment will be accepted by check, money order, Visa, or MasterCard. Check and money order payments must be made payable in U.S. Dollars to Georgetown Law journals. Please include a copy of your invoice or renewal notice when remitting payment. Check and money order payments that are sent with an incorrect amount may be returned to the sender, especially if the payment is for multiple subscriptions. If an under-payment is applied to the account(s) we will either bill the customer for the remaining balance due. In the event of over-payment, we will credit the account for the difference if the over-payment exceeds $5. If the credit or over-payment within $5 of the original due amount, we will consider the account paid in full.
If there is a past due balance on the account, we reserve the right to either apply payment to the past due balance or suspend service of the new order until the past due balance is paid. Alternatively, remittance details including your subscription account number, publication title and volume/edition should accompany your payment. Payments without remittance details will automatically be applied first to orders with outstanding balances, then as new order for the current volume/edition of the specified title.
Payments and renewals can be mailed to the address below.
Office of Journal Administration
PO Box 382
Congers, NY 10920
Checks should be made payable to: Georgetown Law Journals.
Payments in the form of wire transfers will only be accepted when none of the above-mentioned payment methods are not available. Please contact Customer Service first before submitting a wire transfer. Wire transfer payments must be coordinated with Customer Service directly and ALL instructions must be followed. (Please note that if you use this method of payment, you must pay close attention to the instructions we provide. If not, we may not be able to confirm receipt of payment and we will not be able to process your subscription request.
REFUNDS AND RETURNS
Considerations for refunds are determined only on a case-by-case basis using the following guidelines
- Refunds for less than $85 are given as credits to the subscription account.
- Full refunds will only be given when the necessity for the refund is caused by an error on behalf of the Office of Journal Administration.
- Refunds over $85 that qualify for a cash return of monies may be subject to a $5-per-book restocking fee and/or $30 processing fee if the request for refund is not due to error on the part of the Office of Journal Administration.
- Any cash refunds will be paid in the form of a check and can take up to 4 weeks for delivery. We have very limited ability to provide refunds via any other payment method.
- Credit card refunds will only be accepted within 30 days of the purchase date. After the 30 day period, your refund will be returned to you in the form of a check.
- When a refund requires the return of book(s), the book(s) must be received in mint condition and shipped at the expense of the subscriber or recipient.
In the case of an exception to policy, in which the Office of Journal Administration covers the cost of return shipment, the book(s) must still be received in mint condition. Any book(s) returned in a lesser condition may forfeit all or a portion of the refund.
Our publications are shipped via the Unites States Post Service either Periodical or Media Mail status. The transit times for these services are longer than for regular first class mail. Please allow 4–6 weeks for every delivery of domestic orders and a minimum of 6–8 weeks for international orders.
We do not usually expedite shipping, but we may be able accommodate an expedited order at an additional charge. The fees will be based on the courtesy rates provided by our preferred carrier. Alternatively, you may provide us with an account number to one of the following carriers: FedEx, UPS, or DHL. Expedited shipping must be requested by contacting Customer Service each time it is required. We cannot at this time automatically add expedited shipping to your account as your preferred shipping method.
If we experience repeated problems shipping to an address we have on file or if mail is returned to us, the subscription account will be suspended and no further issues will be served until we are provided a new address. We will make every attempt to contact you or your representative to correct this matter prior to suspending your account.