Whole Worker Surveillance: Accessible All-Text Version

Cover

The Privacy Center at Georgetown Law Presents…
Whole Worker Surveillance

Written by Stevie Glaberson, Emily Tucker, & Tina Solki
Illustrated by Tina Solki

Page Description:

Illustration of a Whole Foods worker with a green shopping cart, surrounded by empty shelves, looking at their work phone screen, which is shining bright white as the camera records the worker. The worker’s shadow, and the shadow of the looming shelves, appears as a stylized barcode.

Inside Cover (Page 2-3)

Whole Worker Surveillance
Stevie Glaberson, Co-Author
Emily Tucker, Co-Author
Tina Solki, Illustrator, Co-Author

This is a work of creative nonfiction. The stories and recollections contained here are real, based on accounts from workers collected by the Privacy Center between 2024 and 2026.

The accompanying illustrations, artwork, and visual designs are creative interpretations. They are intended for artistic and illustrative purposes only. Any direct resemblance to actual persons, living or dead is purely coincidental.

Page Description:

This page depicts a zoomed-in illustration of an outdoor scene with two ants crawling together on grass, each carrying leaves that are as big as the ants’ own bodies. A second illustration is superimposed in a rectangular frame at the top of the page, featuring an even more zoomed-in illustration of the two ants crawling.

The text reads:

It’s easy to feel small in today’s world.

Where the rich keep getting richer, and everyone else seems to be getting . . . crushed.

In the halls of power, they talk about “saving democracy.” But democracy doesn’t live or die in the halls of power.

Democracy lives or dies in communities.

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Page Description:

This page shows a collage of illustrations on an earth-toned green background that has tiny ants crawling across it. The top half is made up of three vertical illustrations in a rectangular frame side by side. From the left, the first illustration depicts two raised fists and an abstracted protest sign in the background; the second illustration shows multiple individuals with their hands raised, one person’s face is partially visible and bearing a smile; the third shows a hand raised to grab an overhead handle of a crowded subway train. The bottom half depicts a woman with long curly hair sitting on the subway in her graduation cap and gown, with a diploma in hand, listening to music, and two superimposed illustrations zoomed in on the eyes of two people — one curious, the other showing friendly recognition. The text is arranged in five text boxes around and above the images.

The text reads:

And communities depend on spaces where people can gather…not only to organize and protest…but also to live the mundane parts of life in one another’s company.

To work, play, travel, shop, learn, heal, and worship together.

To see ourselves in strangers, in places we wouldn’t expect.

Page 5

Page description:

This page features a collage of five illustrations. At the top is an illustration of five people sitting at a circular table and holding hands, with open books in front of them and a phone in the middle. To the right is a zoomed-in illustration of the phone screen, which shows an image of a book and the word “STREAK” directly above it. In the middle is an illustration of two people running with smartwatches on their wrists. At the bottom is an illustration of a child running past a door with a Ring camera, with another figure’s arm reaching out toward the child’s back as she runs away. To the right of that is a zoomed-in illustration of the Ring camera. The text is arranged in 5 text boxes around and above the images.

The text reads:

But these spaces are disappearing.

The everyday spaces where we might find community and connection…are being turned into sites of surveillance and data extraction.

Taking data from us and everything we do is a way for tech giants—and the billionaires that own them—to get richer.

It’s also a way for them to discipline us so we don’t fight back.

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Page description:

The background contains an illustration of ants crawling on grass across the top, leafy greens, and, toward the bottom, blue sky and a spiral of crawling ants. On top of the background are three horizontally-oriented illustrations. The top illustration shows two hands exchanging a bill at the grocery store; the middle shows a person sitting next to a colorful display of fruits and vegetables; and the bottom shows a live fish laid out for sale on a wooden board. The text is arranged in seven text boxes around and above the images.

The text reads:

If we want to take those spaces back, we need to see them as spaces that could be full of meaning for the people who spend time there.

For example, the grocery store.

It’s a place where we work, shop, and nourish ourselves and our families.

It’s also a place where we work and a place where we see our neighbors – the ones we know and the ones we don’t know yet.

A grocery store can be more like a community hub, or more like… a warehouse.

When we think of warehouses, one company in particular comes to mind.

Amazon.

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Page description:

The background contains an illustration of ants crawling on grass across the top, with the rest of the page backed by a wash of lighter green. Three illustrations appear on top of this background. At the top left is an illustration of a screen depicting an Amazon grocery store locator interface, with the words “Groceries,” “Find a nearby store” and two icons–one showing the word “fresh” and the other a portion of the words “Whole Foods.” The middle-right illustration depicts a store worker in a green apron and pink shirt. The bottom-left illustration depicts the roots of a tree. The text is arranged in six text boxes around and above the images, in white text on green backgrounds.

The text reads:

In 2017, Amazon bought Whole Foods for $13.7 billion.

Amazon has applied its warehouse logistics model to everything it touches, prioritizing profit and speed above all else. Whole Foods was no exception.

The acquisition didn’t just change the products on the shelves;

It changed the structure of the workplace.

Overnight, a niche natural foods chain that once marketed itself as a “company with a conscience” joined a growing list of properties in one of the world’s largest tech-retail empires.

After the acquisition, decisions that once belonged to individual stores, managers, or staff began to flow through a mega- corporation known for tightly controlling its operations through data-fueled surveillance.

Pages 8-9

Page description:

This is an illustration of a Whole Foods parking lot, with cars parked in front of the store and an individual with a green shopping cart standing in the parking lot and looking at the Whole Foods store in front of her. It is unclear whether the individual is a shopper or a worker. Above the Whole Foods store is a blue, cloudy sky and a shining sun.

The text reads:

The federal government, or even states, could have blocked the acquisition, protecting workers, consumers, and the public from Amazon consolidating even more monopolistic power.

But they didn’t.

So, how has the expansion of Amazon’s monopoly changed the experience of Whole Foods workers on the ground?

Between 2024 and 2026, we conducted surveys and interviews of Whole Foods workers nationwide. We asked them to shed light on their experiences living through the Amazonification of their workplace. They told us about the ways that surveillance tech impacts them, from their daily routines, to their sense of autonomy, to their relationships with their coworkers and customers alike. In the pages that follow, you’ll hear directly from workers about how the introduction of surveillance technologies has changed their working lives and ability to find and forge community at work.

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Page description:

An illustration of a phone or tablet with 13 small squares representing app icons. Seven of the squares have black lines that extend to the right, connecting them to the names of Apps (described below). At the bottom of the page is an illustration of a Whole Foods worker wearing a green apron and a black shirt; right next to it is a zoomed-in illustration of the same worker showing a white phone screen.

The text reads:

Workers told us about dozens of technologies that have been added to their working lives in recent years.

“There’s Grocery Central for purchase orders and shrink.”
“We use SLAW, which is how we make signs.”
“We use SODA, which is how the company tells us what signs to produce.”
“A program called “PROJECT SRIRACHA” schedules Team Members based on [their] expected productivity [at that] time of day.”
“We used to use IRMA, but that’s dead. They killed off IRMA.”
“In 2019 they released Innerview, which has ballooned into the primary app for team members.” “I look on Innerview for . . . our [policies], schedules, resources, benefits, compensation.”
“One of the many apps and websites is Daily Note. It’s where they’ll put, like, upcoming projects and tasks.”

“I would say the emphasis on technology is the biggest change for me . . . it feels very different.”
”It’s been a very—I wouldn’t say night and day—but a very, very big difference with how the company is run.”

“We could spend the rest of [this zine] telling you about the different programs that we have… because it doesn’t really end.”

Page 11

Page description:

Three full-color vertical illustrations in rectangular frames, side by side, each depicting people going about daily work tasks: one woman smiles softly as she takes notes with one hand and holds a telephone receiver to her ear with the other; the two others bear serene expressions but their tasks are not visible. These illustrations are overlaid over a background featuring, to the left of the three illustrations, a greyed-out worker clutching a pile of papers, one of which has escaped her grasp, as she appears to run to the left. The text is arranged in seven text boxes around and above the images.

The text reads:

These technologies are usually billed as making things more efficient…

“Once upon a time, four different full-time roles did all of the things that I do now.”
“We used to have a marketing team leader who [coordinated] events with local community partners.“
”And then a full time sign-maker that hand-drew signs with chalk…”
“…both of those jobs got eliminated.“
“…and now I’m in charge of printing tags and printing PDFs off of a portal and, you know, hanging those up.”

…but they often tend to make things worse.

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Page description:

A collage of illustration and text on top of a blue-and-green background. The top right image is a zoomed-in illustration of a Whole Foods worker with brown curly hair and a white shirt. The middle illustration depicts illegible text exchanges with an account labeled “Sage.” The bottom illustration shows four different point-of-view illustrations of a man in a grey hoodie looking puzzled as he fills out a survey on his phone, which shows a picture of a hot dog and a tree.

The text reads:

These technologies affect everything from what’s on store shelves…

“Months ago, they deleted one of our chocolates. They were changing the order number… but they didn’t add the data correctly. [W]e weren’t able to order that chocolate for two months.”
…to who gets a chance to compete for these jobs.
“Now we hire through an AI, Paradox.” “Her name is Sage.” ”She’s… terrible.”
“Based on your answers it’ll rate all your traits and… based on how you do, it’ll funnel you into different… role[s].”
“My friend applied to Whole Foods… and he, like, got this survey.”
“He was like, what’s up with this survey?”
“It’s asking me if I’m empathetic and it’s showing me a tree and a hot dog.”
“Like, what?”

Page 13

Page Description:

An illustration of a person staring into a security camera. At the top right corner, the person is staring at their own reflection, and the bottom left corner is the camera with a red dot in the middle

The text reads:

But most of all, workers’ experiences on the job have gotten worse, in a number of concrete ways.

Workers feel constantly watched.

“There are cameras everywhere and they’re used to monitor us, not customers.”
“It makes me feel like we work in the Panopticon.”
“We all know we are being monitored; moral[e] at my store is always down.”
“They make it so obvious they’re watching us.”
“…it’s accepted knowledge that leadership may be watching us at any time.”

Page 14

Page description:

Backdrop illustration of two lemon slices, two carrots, and parsley interspersed with a barcode motif. An illustration shows a whole food worker in a green apron and white shirt holding a scanner in one hand and reaching out their other hand. Seven text boxes surround the illustration.

The text reads:

That surveillance allows Amazon to break down employees’ every move into metrics for later exploitation.

“They track everything.”
“How fast people scan items, how fast people type in PLUs, whether you scan a product, search it, or type it.”

In other words, it seeks to turn people into data points.

“Cashiers are… judged on a metric of how many items they scan per hour, which is tracked through the POS software.”
“My job is to get evaluated for data.”
“Amazon’s business model is built off of big data and logistics, why would they not try to capture biometric and consumer purchasing data about their own employees?”

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Page description:

An illustration of a worker in a green apron and brown shirt scanning an item on a brown shelf while looking behind their shoulder. A clock hangs above them. An illustration of cucumber slices superimposed with clock faces is layered across the bottom of the image. Seven text boxes surround the illustration.

The text reads:

Tech that’s introduced for other reasons ends up being used to surveil and punish workers.

“A lot of the systems that we use… they’ll be implemented for one reason and they’ll be used for another.”
“The REX tool is a good example.”
“We [were] told it’s going to digitize production… It’s going to make food safety, you know, a lot more streamlined.”
“What it’s being used for more consistently is monitoring team member performance.”
“Once a week we have to hit a certain number of scans. . . . [T]hey changed the number of scans without communicating it.”
”I ended up on a list because I was 75 short of a new target they didn’t tell me about.”

Page 16-17

Page description:

The illustration features two people, one of whom is an e-commerce shopper in black pants, a gray shirt, and a green apron, hunched over a set of shopping carts. Next to them is a woman in a red dress, hesitating to ask the worker something. 11 text boxes surround the illustration.

The text reads:

“E-commerce shoppers’ Units Per Hour metric is tracked… and even gamified to get them to work harder and rush faster to complete orders.”
“Top UPH performers get recognized, bottom performers get disciplined.”
Some e-commerce workers “feel like they can’t even go take a pee because it’s going to bring their average down.”

Technology-enabled surveillance intensifies work. It also makes workers feel less safe doing their jobs.

“At some point it’s just getting a little, like, unrealistic to be working this fast.”
“They’re not saying, hey, rush to do your job, so you get injured, but the pressure is there.”
“And team members definitely feel it, and we definitely see a rise in injuries due to that.”
“It’s slowly kind of turning into Amazon. We’re trying to get everything out as like fast as possible.”

It affects customer experiences too, when workers are too busy meeting productivity quotas to help.

“You can get in trouble for not [meeting quotas] if you have many customer interactions that interrupt productivity.”
“They DON’T have a system for how many customers you help.”

Page 18

Page description:

This page contains four illustrations on a light green-and-orange background. The top illustration depicts the bakery and floral section of a market with bread, cake, and flowers on various stands. A worker in a green apron is arranging the flowers, and a little girl runs behind her. The middle illustration depicts a woman and child walking through the flower section, with large yellow and purple flowers taking up the left-hand side of the illustration. The bottom left illustration is a chalkboard with drawings of flowers and text that says “freshly picked, always locally sourced, 6.99 per.” The bottom left illustration shows an aisle of green vegetables with a partially-visible sign that says “Hey PRIM[word cut off], New Low.” Six text boxes surround the illustration.

The text reads:

Algorithmic control fundamentally alters the character of the store, for workers and customers alike.

“A big part of Whole Foods was small, local companies, with things that are, you know, native to your area.”
”Amazon really wants the same products, the same offerings in every store to have a consistent experience for the customer…”
“…but that withdraws from the locality of Whole Foods.”
“Whole Foods… had more of [a] creative artsy vibe back in the day.” We had, like, in-store
decorators that would make all the signage and stuff by hand.”
“All of that. . . went away when Amazon took over. It’s all been streamlined top-down.”

Page 19

Page description:

Three different point-of-view illustrations of a prepared food department worker chopping vegetables and preparing a salad. The worker wears a white hairnet with a white apron, green shirt, and blue gloves. Five text boxes surround the illustration.

The text reads:

Workers have long fought to maintain sources of dignity in extractive and unjust workplaces.
But management’s turn to algorithmic control threatens the joy and creativity—the humanity—of the workplace in new ways.

“In the Prepared Foods Department, we used to have a restaurant in the store where we would use stuff that was going out of date… to try to repurpose it into meals.”
“We could create our own recipes, things like that.”
“Had a lot of creative license [with] what was going on.”
“We did some really nice food there.”
”Now it’s all standardized top-down.”

Page 20

Page description:

Six progressive illustrations of a person slicing and squeezing a lemon with the dried-out lemon slices depicted on the bottom right corner. Seven text boxes surround the illustration.

The text reads:

“I used to like the kitchen.”
”Then they changed my whole job.”
“Made it about completing a LIST.”
”Took the core values of the company and shit on them.”
“Nothing about customer service and making them happy.”
“Just the list.”
“They tried to say the job didn’t change and I just had a bad attitude. It was actually my fault. My bad, guys.”
“My kitchen experience was worthless and unappreciated. It was reduced to finishing a list.” “I left and went to customer service. Up front.“ “Do more do more do someone else’s list too go to another department do another venue lists list list.” “Not working on a team or collaboration– –just do a fucking list, slave.” “So yeah. I left.”

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Page description:

The illustration spans across 6 squares put together like a puzzle, showing two Whole Foods workers, painted in neon orange, walking past each other and looking at their phone screens. Six text boxes surround the illustration.

The text reads:

Workers’ feelings of being watched drives down morale, and it interferes with workers’ ability to form relationships with one another.

“It makes me feel like I don’t have agency and can’t connect to anyone without a ‘work excuse’ to talk to them.”
“The idea of [approaching] an e-commerce team member to talk to them about their experience
and about unionizing is just laughable…”
“[We] don’t have time to stand still for 30 seconds, let alone get into any sort of conversation like that.”

Constant surveillance discourages those small human interactions that build trust and community in the workplace.

We’ve found that, without that trust, workers struggle to imagine organizing.

Page 22-23

Page description:

Bar charts reflect survey results of Whole Foods workers expressing how workplace surveillance impacts them.

The text reads:

Workers who participated in our survey told us that their belief that their employer surveils their in-person or digital interactions made them less likely to, or completely
stopped them from, talking about many important topics with their coworkers.

Workplace surveillance stops me from…

Socializing and connecting with my coworkers.

	% of workers affected among those who reported believing Whole Foods surveils their in-person interactions (N=31)	% of workers affected among those who reported believing Whole Foods surveils their digital interactions (N=37)
…discussing politics, current events & activism.	74%	62%
…generally socializing with my coworkers.	74%	49%
…discussing my personal life.	58%	65%

Addressing my workplace’s quality of life.

	% of workers affected among those who reported believing Whole Foods surveils their in-person interactions (N=31)	% of workers affected among those who reported believing Whole Foods surveils their digital interactions (N=37)
…sharing general work complaints.	68%	46%
…raising workplace discrimination issues.	52%	43%
…raising workplace wage & hour issues.	48%	54%
…reporting workplace sexual harassment.	45%	30%
…raising workplace health & safety issues	42%	41%

Organizing with my coworkers.

	% of workers affected among those who reported believing Whole Foods surveils their in-person interactions (N=31)	% of workers affected among those who reported believing Whole Foods surveils their digital interactions (N=37)
…discussing unionization.	68%	65%
…getting involved in worker organizing.	61%	65%

What did workers have to say about organizing?

“A lot of people are very pro-union but feel that they can’t express that.”
“Unions are considered a very negative thing at Whole Foods…
…when I speak of them, I lower my voice because I can’t be sure if there are listening devices.”

How can workers organize if they can’t even talk to each other?

Page 24 and 25

Page description:

Two hands hold either end of a large paper doll chain. The paper dolls are half blue and half green. Red scissors and clear tape lie on the table, along with a sketch of a string of three paper dolls. Eight text boxes surround the illustration.

The text says:

Collective action is the best strategy we have for resisting corporate consolidation and control.
But the harder it is for workers to form relationships with one another, the harder it is for them to organize.
When workers are unable to form relationships with one another, they are deprived of the “meaningful ‘[o]pportunity to organize’” that the National Labor Relations Act is meant to guarantee.

This is on purpose.

The disruption of workers’ relationships isn’t just a side effect. It’s a big part of the draw of these tech-enabled corporate tactics.

Companies like Amazon use surveillance tech to find out when organizing is happening so that they can put a stop to it.

Whole Foods has reportedly used employee data to develop a “heat mapping” system, assigning a unionization “risk score” of each store. Despite Amazon’s anti-union tactics, in 2025, workers at a Whole Foods Market in Philadelphia voted to become the first in the chain to unionize, joining the United Food and Commercial Workers International Union (UFCW) Local 1776.

They know that when we work together, we can take power back.

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Page description:

This page shows two vertical illustrations. On the left is a corner of a glass corporate building with a large sign across the top bearing the letters “W-H-OL-E F-” in a stylized script, with a fiery orange sky behind it. On the right is a paper-doll chain colored in blue and green, with the same fiery orange sky as a backdrop. Three text boxes surround the illustration.

The text reads:

The people who run megacorporations like Amazon want us to believe that there is nothing we can do to fight them anymore.

That the best we can hope for is to get a little something for ourselves by helping them build their empire.

But we don’t have to accept that.

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Page description:

A bouquet of flowers that are orange, red, and green, on a fiery orange background. Three text boxes surround the illustration.

The text reads:

We may not have billions of dollars, but we do have something they don’t.

We can see the possibility of making meaning, where they can only see the possibility of making a profit.

Making the spaces we share meaningful is how we make them ours, and seeing them as meaningful is the first step to taking them back.

A square indicates the end of the narrative.

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From NRLB.org:

Your Rights When Talking About Unionizing at Work

You have the right to form, join or assist a union.
You have the right to organize a union to negotiate with your employer over your terms and conditions of employment.
This includes your right to distribute union literature, wear union buttons t-shirts, or other insignia (except in unusual “special circumstances”), solicit coworkers to sign union authorization cards, and discuss the union with coworkers.
Supervisors cannot spy on you, coercively question you, threaten you or bribe you regarding your union activity or the union activities of your co-workers.
You can’t be fired, disciplined, demoted, or penalized in any way for engaging in these activities.
Your employer cannot prohibit you from talking about or soliciting for a union during non-work time.
This includes discussions before or after work or during break times, as well as the distribution of union literature during non-work time, in non-work areas, such as parking lots or break rooms.
Your employer’s restrictions on your efforts to communicate with co-workers cannot be discriminatory.

For example, your employer cannot prohibit you from talking about the union during working time if it permits you to talk about other non-work-related matters during working time. However, working time is for work, so your employer may maintain and enforce non-discriminatory rules limiting solicitation and distribution during work time.

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How to file a charge for unfair labor practices with the NLRB:

Visit the NLRB’s fillable forms page.
Download the form labeled “NLRB-501 – Charge Against Employer”
Find your nearest NLRB Regional Office. www.nlrb.gov/about-nlrb/who-we-are/regional-offices
File your Form 501 with your local Regional Office within six (6) months of the occurrence.
Don’t be afraid to ask for help! Call your Regional Office or reach out to a local union for help drafting and filing your Form 501 complaint.

ADDITIONAL RESOURCES.

If you are a Whole Foods or Amazon worker and want to get involved with organizing efforts, you’re not alone! Below are some organizations doing this work:

Athena Coalition, athenaforall.org
A “coalition of local and national organizations representing working people, small business people, people of color, immigrants, and neighbors, along with activists, advocates, policy experts, and academics” that is “joining together to stop Amazon’s growing, powerful grip over our society and economy.”
United4Respect, united4respect.org
A “multiracial movement of working people advancing a vision of an economy where our work is respected and our humanity recognized.” United for Respect organizes people from across the United States who work at Amazon to fight back against conditions that hurt workers.
UFCW International, ufcw.org
The labor union working to organize Whole Foods workers. Read about their Whole Foods campaign at www.ufcw.org/actions/campaign/whole-foods-union/

For more, visit georgetownprivacy.org

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Acknowledgments

The research behind this project was conceived by Cynthia Khoo during her tenure as Senior Associate at the Privacy Center.

Cynthia led the Privacy Center in designing a research protocol and associated instruments to investigate the impacts of workplace surveillance on workers’ subjective experiences, perspectives, and behaviors related to their freedom of assembly and association at work, following extensive background research, coalition-building, and consultation with allies in the workers’ rights and surveillance studies communities, including the Athena Coalition and its member organizations, This protocol was granted Institutional Review Board approval in early 2024.

Guided by Cynthia’s vision and the research protocol, Privacy Center staff conducted an internet-based survey and zoom-based interviews with WholeFoods workers across the United States between 2024 and 2026. This zine reflects those workers’ stories and experiences.

This work would not have been possible without the organizing and narrative change work already being done by folks such as the Athena Coalition, PowerSwitch Action, and United for Respect.

As always, we are indebted to our entire staff for their assistance, feedback, and support. Brandon McClain provided vital project management, research, and analysis. Additional research assistance was supplied by Tom Latkowski, Brandon Lee, Ian Lynch, and Mateo Garcia Silva.

For consultation on and review of the survey instrument used in this study, we thank Beth Gutelius, Emily Satterthwaite, Sara Burriesci, and Angelo Diaz Reyes.

For their prior work and scholarship – to which this publication owes its existence – and their guidance early in the process of this project, we thank Maya Garfinkel, Ryan Gerety, Beth Gutelius, Aiha Nguyen, Gabrielle Rejouis, and Katie Wells.

The Privacy Center is currently supported by grants from the Ford Foundation, the MacArthur Foundation, individual donations, and cy pres awards.

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Logo: The Privacy Center, Georgetown Law

About The Privacy Center

The Privacy Center at Georgetown Law is a research center dedicated to exposing and opposing government and corporate surveillance. We focus on understanding the impact of mass surveillance on historically marginalized people. While we are housed at Georgetown Law, the university does not fund our programmatic work. Visit us at georgetownprivacy.org.

About the Illustrator.

Tina Solki is an artist and researcher focused on how technology and surveillance reshapes human interconnection. A 2026–27 Fulbright grantee to Tajikistan, she studied business, technology, and public affairs at Georgetown University, where she also worked as a research assistant at the Privacy Center. She plans to pursue a J.D. with a focus on constitutional law and privacy. She can be reached at ts1354@georgetown.edu.

Back Cover (Page 32 & 33)

Page Description:

The phrase “Whole Worker Surveillance” is repeated over and over again across the entire back cover on a green and orange background

Thank you to Georgetown Law student and Privacy Center Research Assistant Ifu Ojukwu for creating this all-text version.