Lost or Stolen GOCards

What to do if your GOCard is lost or stolen 

You should deactivate your GOCard as soon as possible upon discovering that it is missing. This can be accomplished by visiting the GOCard On-Line Card Office using your NetID and password.  Access is available 24 hours a day, 7 days a week at

In the case of an emergency when you do not have web access, you may deactivate your card by calling:

  • Department of Public Safety 24-hours/7 days a week (202) 662-9325
  • GOCard Law Satellite Office during regular business hours (202) 662-9915

Once your card is deactivated, no one will be able to use your GOCard.  If you find your GOCard after it has been deactivated it can be reinstated by calling or visiting the GOCard Law Satellite Office or Department of Public Safety.

There is a $25 replace fee for a lost or stolen card.  Please refer to the GOCard terms and conditions for further details on lost and stolen cards.

When you obtain your new GOCard, your debit account balance will be available immediately and all access is automatically transferred to your new card.  A lost card does not mean lost money if it is reported promptly.


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